Terms & Policies
Original Paintings are dispatched as soon as possible, depending on if they exhibited at one of the galleries Heidi Emma is featured in.
For paper and canvas prints, we print to order from Dunsborough, WA so please allow 2-5 days processing and 7-20 days printing and shipping for Australian orders (more for international).
We only ship un-stretched and unmounted prints internationally so that they arrive in pristine condition where you can then take them to a framers.
We'll obviously endeavour to get orders out as fast as we can but during busy periods it can take the full amount of time quoted.
PICKUP OPTION: To facilitate a pick up from Blue Wren Framing Studio, Dunsborough WA, simply enter the code BLUE WREN PICKUP into the discount code box at checkout. This will remove any shipping fee. We will contact you when your order is ready so please leave your mobile as well as email.
INTERNATIONAL ORDERS may incur duties, taxes, and other charges to be paid by the customer upon their order arriving into the destination country. These charges vary depending on the shipping destination. Please make sure you check with the relevant customs so you are aware of any charges that may be added to your order. Heidi Emma does not add these charges to your order and is not liable to pay them. They are applied by the government of the country you are importing the product to. These are some examples of fees you may be charged by customs for importing an item: GST, LEVIES, DUTIES, STORAGE, ENTRY, INSPECTION, ADMINISTRATION.
Heidi Emma is currently not taking commissions due to upcoming exhibitions. She will resume commissions June 2019 so please email should you wish to discuss what is involved.
Heidi Emma likes to ensure that everyone who books a space in her workshops is well looked after and so spots are limited. This means that if you are unable to attend the workshop it means someone else couldn’t attend in that place and it cannot be transferred to another session.